![]() ![]() The best thing to do right now is to flash your phone with its updated stock firmware file. In case the above steps fail to fix the problem then it’s most likely that your phone software has become corrupt. Once the reset is complete update your phone software again. If it doesn’t and the issue still persists then your best option right now is to start the phone in recovery mode and do a factory reset. Solution: What you should do first in this case is to simulate a battery pull by pressing and holding both power and volume down buttons for at least 10 seconds. Any help would be appreciated, thank you! Problem: Galaxy s6 edge+ I download a software update and when the phone shuts off then turns on again and shows the android dude he falls over and it fails to update. You will need to have this checked at a service center. In case the issue still remains after the reset then the problem is most likely caused by a damaged digitizer. Make sure to backup your phone data before doing the reset. In case the issue still occurs even in Safe Mode then you will have to perform a factory reset. Find out what app this is and uninstall it. If the screen works in this mode then the problem could be caused by an app you downloaded. When the phone operates in this mode only the pre-installed apps are allowed to run. Solution: Try checking if an app you downloaded is causing the problem by starting the phone in Safe Mode. I have tried the soft reset but not the hard reset. Not sure if this is hardware or firmware related. I did not drop, sit on or get the phone wet. I have to rotate the phone to use anything that is outside the main touch screen on the left hand side. Problem: Yesterday I lost the touch screen along the left hand side. You may also reach us at our Facebook and Google+ social media accounts. If you would like to browse the previous parts in this series then check out this link. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given. This is a free service we are offering with no strings attached. We will be more than happy to assist you with any concern that you may have with your device. If you own a Samsung Galaxy S6 Edge Plus or any other Android device for that matter then feel free to contact us using this form. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 Edge Plus touchscreen not working issue & other related problems. Although a lot of people are using this phone as their reliable daily driver there are instances when certain issues can occur which we will be addressing today. Overall it is basically a bigger version of the S6 Edge. Having a 5.7 inch Super AMOLED display with a resolution of 1440 x 2560 pixels makes this phone an ideal device for people who want to perform productivity tasks while on the go. One of the first phones with a curved large display to hit the market is the the #Samsung #Galaxy #S6EdgePlus.
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